BOOKING AN APPOINTMENT:

By booking an Appointment for a specific date and time, you enter into a contractual commitment that reserves the physiotherapist availability and excludes other potential clients from that time slot. 

Payment & Forms Deadline for Confirmed Appointments: For your confirmed Appointment to proceed, the deposit must be paid and all necessary information (form attached) needs to be completed at least 24 hours before your scheduled Appointment time. This ensures sufficient time for pre-appointment preparation and allows to provide you with the best possible service.

Automatic Cancellation for Non-Compliance: If the deposit payment is not fully processed and received within 24-hour timeframe leading up to your confirmed Appointment, your Appointment will be automatically cancelled.

CANCELLATION OF APPOINTMENT:

Cancellation by the client:

• Required Notice for appointments: If you need to cancel or re-schedule your appointment, we ask for a minimum of 24 hours’ notice prior to your scheduled appointment time. The deposit that has been paid when booking your appointment will be refunded. This helps to offer your slot to other clients who may be waiting for an urgent appointment.
• Late Cancellation (less than 24 hours’ notice): The deposit paid for your appointment won’t be refunded. A new appointment can be booked in the website.

Cancellation or Re-schedule by JS Physio:

Your appointment could be cancelled or re-schedule due to unforeseen circumstances, such as illness, technical issues, or other operational reasons. In such instances, you will:

• Be contacted as soon as possible.
• Work with you to re-schedule your appointment at the earliest convenient time.
• If re-scheduling is not possible, a full refund will be provided for the cancelled Appointment.

For Physiotherapist Running Late: 

If the Physiotherapist is running late for your scheduled appointment, you will be notified as soon as possible using the contact details you have provided. In such cases, you will be offered to:

• Extend your session duration to ensure you receive your full allocated time. 
• If extending the session is not possible or if the delay is very significant, you will be offered to re-schedule your appointment or be provided with a partial or full refund for the session, depending on the circumstances and your preference.

How to Notify JS Physio:

All notifications regarding late cancellations or re-scheduling requests needs to be communicated directly to JS Physio Ltd. via:

Phone: 07345591484 (phone call, message, whatsapp)

Email: Info@JSPhysio.uk